Privacy Policy

Sonya Winner Studio follows the General Data Protection Regulations of 2018, which safeguards how we collect, store and use your information.

At our showroom

At our showroom with your permission we may collect your name and contact details to invite you to events and to send you newsletters.

When you make a purchase from us we will collect your billing and delivery addresses, telephone numbers and e-mail address and record any purchases you make with us. We do not collect sensitive personal data. Payment card details are stored electronically by our payment gateway provider, who are certified PCI DSS compliant level 1. We do not hold your card details. Hard copy payment card details that you provide us with are stored securely and accessed only by authorized personnel, in accordance with certified PCI DSS v3.

Online

When you make an order online we collect your contact details and order history and your IP address. We do not record your card details – these are stored by our payment processing partner who is certified PC1 DSS compliant level 1. We collect and store names, email address and IP address, which are collected with the ‘read’ history of newsletters of our newsletter subscribers. If you consent for us to hold your email address and other contact details we may contact you electronically about events, promotional offers and products and services which we think may interest you. When you browse our website our on-site cookies collect browsing information which is not personally identifiable and can be disabled by the user at any time through your browser settings.

Collecting personal data

Information is collected with our visitors’ and customers’ consent when making a purchase in person, or visiting our premises or online via our website or by telephone or by email. Information collected online is done so when completing the checkout process or subscribing by clicking the opt-in click box to receive our newsletter. Sonya Winner Studio Ltd collects and uses customers’ personal data complying with legal and accounting requirements. This enables us to undertake our business activities of supplying and marketing our products and services, as well as to understand our customers’ requirements, enquires, complaints or disputes.

Sonya Winner Studio Ltd is committed to keeping your personal data safe. We have an onsite server with security controls protecting data from unauthorised access. Online data is also stored by our service partners who have the highest levels of network security, details of which can be provided upon request. We do not keep hard copies of information and operate an almost paperless office.

Use of personal data

Sonya Winner Studio Ltd may provide your personal data to verify your identity for crime, fraud detection and prevention where we have a legal right or duty to disclose information due to an investigation by a public authority, a legal dispute or with credit reference agencies, governmental bodies, regulators, law enforcement agencies, courts/tribunals and insurers where we are required to do so to comply with our legal obligations or to exercise our legal rights.

We do not disclose your personal data to any third party, except as mentioned. We do not sell or rent our customer’s data to other organizations for marketing purposes. To make certain services available to you, we may share your personal data with some of our service partners eg: website hosting, payment processing providers, delivery and installation providers and email marketing service providers. We can provide you with information of these third party partners upon request.

Sonya Winner Studio uses your personal data for electronic marketing purposes (with your consent via opt-in) and may occasionally send you postal mail to update you on the latest offers, products and events. You can opt out of receiving promotional communications, by using the ‘unsubscribe’ link in our newsletters or by contacting us at our showroom address below.

How long do we keep your data?

We will not hold your data for longer than necessary. Different retention periods apply for different types of data, the longest we will normally hold any personal data is 6 years to comply with accounting regulations.

You have the right to request information about the data we hold and the right to request your data to be deleted. Please write to us with your request to the address below and we will respond within 4 weeks.

We will handle your information fairly and legally at all times, and to be transparent about the data we collect about you and how we use it. If you want to know any more about our data holding procedure please write to us at:

Sonya Winner Studio

14 York Rise

London

NW5 1ST

What are the rugs made of?

The majority of our rugs are made with pure wool yarn either from New Zealand or Tibet. We do also offer some limited edition pieces in pure Chinese silk, or a mix of wool and silk.

How are your rugs created?

All our rugs are entirely hand made by artisan GoodWeave weavers. We are proud to support the weaving industry as well as supporting educational and welfare programs initiated by GoodWeave.

We use two different types of manufacturing processes: hand knotting and hand tufting.

More information on our process and GoodWeave can be found here

How do I clean my rug?

We recommend vacuuming at least three times per week so that any natural shedding will be disposed of and specialist cleaning either wet or dry at least once a year.

To find out more about caring for your rug please download our care sheet

How do I deal with stains on our rug?

We suggest that spillages are dealt with as soon as they occur.

If a food stain is made on the carpet we advise applying shaving foam on the stain, waiting 15 minutes and then rinsing it with a mixture of water and transparent vinegar.

Do not clean stains by rubbing – as this will spread the stain.

A good brand of carpet cleaning spray foam can also work well but always check the instructions and suitability before applying.

To find out more about caring for your rug please download our care sheet

Trade Accounts

Do you offer trade discounts?

Absolutley. If you are an interior designer or architect affiliated with a trade organisation please do get in contact with us. We can work with you in procuring either stock items from our collection or developing bespoke items in line with your design scheme.

How can I open a trade account with you?

Feel free to call or email us to discuss your requirements further:

T: +44 (0)20 3283 8776

E: enquiry@sonyawinner.slx.tech